Shipping Policy

Matior is committed to providing all our customers with fast and reliable shipping services. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times

Matior commits to shipping all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders should arrive within 5-14 working days. Delivery times may vary depending on various factors, including but not limited to weather conditions, high demand periods, and customs procedures.

Free Shipping

Matior is proud to offer free shipping. Regardless of your order amount or location, you will benefit from free delivery. This offer reflects our commitment to making the shopping experience as enjoyable and hassle-free as possible for our customers.

Shipping Process

All orders placed with Matior are shipped directly from our supplier. This method allows us to reduce processing times and ensure that our customers receive their products as quickly as possible. Additionally, it enables us to perform strict quality control on every item shipped.

Order Processing

After placing your order, you will receive a confirmation email. Matior processes and ships orders within 24 to 48 hours. Once your order has been shipped, you will receive an email with tracking information so you can follow your package to its final destination.

Order Tracking

Matior provides tracking information for all shipped orders. You will receive a tracking number via email once your order has been dispatched. You can use this number to track the status of your delivery through the carrier's website.

Questions and Support

For any questions about your order or our shipping policy, you can contact our customer service at the following address: info@matior.com. Our dedicated team is ready to assist you and answer all your questions as quickly as possible.

Restrictions and Exceptions

While we strive to meet the estimated delivery times, certain factors beyond our control may cause delays. Matior is not responsible for delays caused by customs, weather conditions, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.

Conclusion

Matior aims to provide an exceptional online shopping experience with fast and reliable delivery. By adhering to our shipping policy, we ensure that every customer receives their products as quickly as possible, maintaining high satisfaction. For any other information, please contact us at info@matior.com.

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